Help
Frequently asked questions
Everything people ask before, during, and after renewing. If yours isn't here, ask us โ we reply within a business day.
Getting started
Is this course approved by the California DRE?
Yes. Every unit carries a DRE approval number and counts toward your California renewal. Our sponsor number is ____ (placeholder). See the DRE approval page for the full list of approval numbers.
Which course do I need?
Most renewing licensees need the 45-Hour Package. If you're not sure โ first renewal, broker vs. salesperson, or a late renewal โ the CE Wizard asks two questions and tells you.
Do I have to pay before I start?
No. You can register now and pay later. Reading the eBooks and taking the final exams unlock once payment is received; you can create your account and register for free.
How long do I have to finish?
One year from the date of purchase, for every unit in the course. Your course page shows your exact deadline.
Can I use my phone or tablet?
Yes โ the whole site works on any modern browser. eBooks are PDFs you can read on any device; exams are taken right on the site.
Courses & exams
What does a unit consist of?
Each unit has an eBook to read, an untimed practice quiz, and a timed final exam. The unit's hours are credited when you pass its final.
Do I have to take the quiz first?
Yes. State regulations require you to take a unit's quiz before its final. The quiz has no time limit and no required score โ it's practice, and you can take it as often as you like.
How is the final exam timed?
Each final allows one minute per question unless the unit says otherwise. A countdown is shown while you work, and the time limit is enforced by our servers โ closing the page doesn't stop the clock.
What if I fail the final?
You can immediately take the retake exam, which has different questions. If you fail that one too, a short recovery period applies (equal to the unit's hours) during which no finals can be taken in any course โ then you start over with the original exam. Retakes are always free.
Is there a limit on how fast I can go?
For the 45-Hour Package, DRE rules mean finals open four days after payment, and at most 15 course-hours may be completed in any 24-hour period. Single-unit courses have no waiting period.
Can I review what I got wrong?
Yes. Once you've passed a final, the course page has a link to review the questions you missed.
Certificates & the DRE
When do I get my certificate?
The moment you pass the last final in a course. It's issued as a PDF, right on the site โ nothing arrives by mail. You can download it again any time from your course page or your account.
What's on the certificate?
Your name and license number, each unit with its hours and DRE approval number, the completion date, and our sponsor number โ everything the DRE asks for when you renew.
Do you report my hours to the DRE?
You submit the certificate with your renewal application through the DRE's eLicensing system. Keep the PDF โ the DRE may ask for it during an audit for up to five years.
Payment & refunds
How much does it cost?
One price per course, listed in the catalog โ no add-ons, no fees for retakes or certificates.
How can I pay?
By card, securely through Stripe. If you'd rather pay offline, register now and contact us โ we'll mark your registration paid when the payment arrives.
Is there a discount?
Pass the free demo course and a discount is applied automatically at checkout. Brokerage partner codes and customer referrals (a past customer's license number) also earn a discount. One discount per purchase โ you get the best one.
What is your refund policy?
A full refund within 30 days of purchase, provided you haven't passed any final exam in the course. Contact us and we'll take care of it.
Your account
Can I share an account?
No. When you register you affirm, under penalty of perjury, that you are the person taking every exam. Certificates are issued in the account holder's name and license number only.
I forgot my password.
Use reset password โ we'll email you a link.
Where do I find my license number?
It's on your license certificate, on your pocket card, and on the DRE's public license lookup. Salesperson and broker numbers are eight digits.
Still wondering about something?
We'd rather answer now than have you guess.